ChatGPT — Field Evidence
redditUnverified
ChatGPT · GPT · incident
Field note
ChatGPT read our support calls and now I owe my customers an apology — We've run NPS and customer satisfaction surveys for years and they always come back fine (mostly 8s and 9s with a few kind words). But our churn never matched how happy those numbers said everyone was, so
collected 2026-07-26original 2026-07-26
Does this shift the US–China race?
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Impact on the index
Regulation · major
US -110China +30
Directional contribution — before recency decay and per-type diminishing returns. How it works →
Related Front
US vs ChinaLikely
U.S. FrontiervsChina Open-Weight
Likely — capability gap narrowing on common tasks
Letters from the Front
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